Questions, answered

Walk-ins are always welcome, but booking is the surest way to a table, especially at weekends. Book online with live availability at every restaurant.

Online, in a few taps: choose your restaurant, pick a date and time, and you're confirmed in seconds. It's the same booking system at every Haute Dolci restaurant, so there's no app to download.

Weekday lunchtimes (12–2pm) and evenings (6–10pm), and all day at weekends. For a quieter visit, try a weekday afternoon.

Upscale casual. Come as you are, just a little polished.

Blue Light card holders and students get 10% off, Monday to Friday, for dine-in and takeaway. Just show your card.

By card, including American Express, or in cash.

For bigger tables or a private space, send an enquiry through Parties & events and our events team will reply within one working day.

Yes. We are 100% halal certified.

Yes. Most of our restaurants have a dedicated vegan menu, and the others have vegan options. Ask your server when you're seated.

Yes, there are gluten-free options on the menu. Let your server know and they'll guide you through them.

Please tell your server before you order, and we'll talk you through the allergens in every dish. Our kitchens handle common allergens, including nuts, gluten, milk and egg, so we can't guarantee any dish is free from traces.

Yes. Selected restaurants have private dining for 25 to 200 guests. Send an enquiry and our events team will reply within one working day.

Six, from dessert and a drink to a full set menu. Prices vary by location, so we'll send yours with your quote. See the packages.

We're sorry, but outside food and cakes aren't allowed. We can finish a dessert with a personalised chocolate plaque instead.

Please leave the confetti at home. It's the one decoration we can't allow.

Yes: team lunches, client breakfasts, launches and more. Tell us what you need in your enquiry and we will suggest the right restaurant and menu.

A real golden key that unlocks perks for your whole table. It replaces the old Dolci Key app and its points. How the key works.

No. The app has been retired, and the physical key is all you need.

Join a Key Hunt (we post the clues on Instagram and TikTok), look out for Golden Drops and giveaways, or buy a gift card of £100 or more.

Yes, you can lend it to a friend. Perks vary from restaurant to restaurant.

Choose one online in £25, £50 or £100 values, in six colours, with an optional message card.

For 12 months from the date of purchase.

Gift cards of £100 or more come with a golden HD Key.

Yes, from most restaurants, through Deliveroo and Uber Eats, and Just Eat in some areas. Find your restaurant on our locations page to see who delivers from it.

Yes, at every restaurant. Order in store and we'll pack it up for you.

Not at the moment. The Pâtisserie is made at our atelier in Preston and sold in our restaurants only. Best the day, good the next.

Always. Most of our restaurants have high chairs, there is a menu for younger guests, and you can ask about our Bambino workshops.

Almost all of our restaurants have disabled access. If you have specific needs, call your restaurant before you visit and the team will help you plan.

Some of our restaurants have one. Ask the team when you arrive, or call ahead.

We're not able to welcome dogs, but assistance dogs are always welcome.